1. Introduction

At HAR, safeguarding your personal information is a top priority. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, use our services, or subscribe to our platform. Whether you're browsing, making a purchase, or contacting us for support, we are committed to ensuring your personal data remains secure and confidential.

This policy applies exclusively to individuals who interact with HAR’s platforms, including customers and users of our digital services.

2. Legal Framework

HAR handles your personal information in strict compliance with the Data Protection Act 2017, ensuring transparency, security, and accountability in all our data processing activities.

3. Personal Data We Collect

As part of our business operations, we collect various types of personal data. This includes, but is not limited to:

Identity Information: Name, surname, date of birth, postal and billing addresses, email address, mobile numbers, and login credentials.

Purchase Information: Details related to your shopping history and preferences to help us better understand your needs.

Payment Information: Your banking or credit card details, used solely for transaction processing.

Geolocation Data: Where relevant, to enhance our service offerings.

User-Generated Content: Information you may post on our platforms or social networks linked to our services.

Customer Interactions: Details provided through our “Contact” form or when requesting assistance, making a purchase, or seeking information.

When you browse our platform, we may also collect:

Usage Data: Insights into how you interact with our website, including navigation paths and preferences.

Log Files & Statistics: Technical records of your activity on our site.

Device & Technical Information: Such as device identifiers, IP addresses, browser versions, pages visited, time of access, and usage duration.

4. How We Use Your Personal Data

The personal information we collect is used to support the smooth functioning of HAR’s operations and to enhance your overall experience across our platforms and services. Your data helps us provide personalized, efficient, and secure services while continuously improving our offerings.

We may use your data for the following purposes:

4.1. Service Operation and Order Fulfillment

We use your information to:

Create and manage your HAR user account

Enable you to place orders

Process payments and fulfill your purchases

4.2. Personalization and User Experience

Your data helps us understand your preferences, allowing us to:

Offer a more customized experience on our platforms

Perform customer segmentation and behavioral analysis

Recommend relevant products and services based on your interactions, order history, and account activity

These processes are carried out based on our legitimate interest in improving our platforms and tailoring content to better meet your needs.

4.3. Communication and Customer Support

With your consent, we may:

Send you updates, promotions, and personalized offers via email or notifications

Inform you about new products, services, or special events likely to interest you

You may adjust your communication preferences at any time via your account settings.

Additionally, we use your data to:

Responding to inquiries and requests, including technical support and product information

Assist with any issues you may encounter with your account or order

4.4. Personalized Advertising and Marketing

With your consent, we may use your personal information to tailor our marketing and advertising efforts. This includes providing you with information on products, promotions, contests, and services that match your preferences and interests.

We may send you marketing communications via email, SMS, or through social media platforms. These messages may include special offers, exclusive deals, and updates on upcoming campaigns or competitions.

You can opt out of receiving promotional content at any time by adjusting your preferences through your account or by following the unsubscribed instructions in our messages.

We process this information as part of our legitimate interest in offering relevant marketing content and improving customer engagement.

4.5. Security and Fraud Prevention

We are committed to maintaining a safe and trustworthy environment. To do so, we may use your personal data to:

Prevent and detect fraudulent activity or misuse of our services

Investigate potential security breaches or suspicious behavior

Verify the authenticity of the data or credentials you provide

These efforts are essential to protect both our users and our platform.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Providing our services

Processing your orders

Meeting legal and regulatory obligations

Resolving disputes or enforcing our agreements

Once your data is no longer required, we will ensure it is securely deleted or anonymized, unless otherwise required by law.

6. Who Can Access Your Personal Data?

All data transfers are carried out under strict contractual agreements to ensure compliance with data protection laws and maintain high standards of data security.

In certain circumstances, we may be legally required to share your data with government authorities, law enforcement agencies, or judicial bodies. These disclosures may occur to:

Fulfil legal obligations

Comply with court orders

Assist in lawful investigations

Enforce our Terms & Conditions or other agreements

Safeguard the rights, safety, or property of HAR, its customers, or others

7. Your Rights Regarding Personal Data

You have various rights concerning your personal information. To exercise any of these rights, please contact us at info@har.mu. Note that we may request proof of identity to process your request.

7.1. Access and Management

You can access and update your personal data anytime via the "My Account" section on our website. Please ensure that your information is accurate and up to date.

7.2. Correction of Inaccurate Data

If any information we hold about you is incorrect or incomplete and cannot be updated through your account, you may request that we correct it.

7.3. Data Retention and Deletion

We retain your data for as long as necessary to fulfill contractual and legal obligations. If you no longer wish to use our services, you may request that we delete your data and close your account.

Please note:

Some information may be retained for legitimate business purposes such as fraud prevention or to meet legal obligations (e.g. tax or audit requirements).

Data shared with others (e.g., comments) may still be visible on the platform.

Copies of certain data may remain in backup systems but will be anonymized.

7.4. Right to Object

You have the right to object to the processing of your personal data. If you exercise this right, we may no longer be able to offer certain services and may be required to close your account.

We may still process your data if it is necessary for legal claims or other legitimate interests. You may also request us to stop using your data for marketing or survey purposes at any time by emailing info@har.mu

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. If you have an account with us, you will be notified of significant updates via the email address associated with your account.

You can always access the latest version of our Privacy Policy directly on our website.

Refund policy

If we are unable to fulfil your paid order, we will refund you within a maximum of 14 days

If a product is not available, upon your consent, we will replace it by a more or less similar product. 

Shipping policy

No delivery fee is applicable 

You can opt for click and collect